If you have a faulty item which you have purchased from us, email us or phone us so we can help you out with a replacement.

Most of our products come with a 28 day warranty unless otherwise stated on their product page. Purchasers should be aware that our atomisers and rechargeable batteries are functional devices that may fail or degrade over a period of time, especially if in constant use. Please be aware that our items are personal use items and therefore once used they cannot be refunded or returned. Warranty is for faulty goods only.

As stated in our instruction manuals; charging our electronic cigarettes with chargers different from the ones provided with our Starter kits, will damage the life and performance of batteries.

For all warranty replacement enquiries within this 28 day period, just email to sales@soulblu.com

This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us to arrange return of the product at buyers expense.

Upon inspection of the faulty product we will post a replacement back to your address.