Warranty and Returns Policy
Most of our products come with a 28 day warranty unless otherwise stated on their product page. Customers should be aware that our cartomisers and rechargeable batteries are functional devices that may fail or degrade over a period of time. Please be aware that our items are personal use items and therefore once used they cannot be refunded or returned.
No warranty on consumable items including but not limited to Coil Heads, Clearomisers, Cartomisers, Concentrates and E-Liquids. Warranty is for manufacturer defects ONLY.
All products must be tested/inspected by Soulblu prior to replacement. Warranty is VOID with incorrect use. Including but limited to; incorrect charging including improper charger, corrosion, misuse and neglect of items. Upon inspection of the faulty product we will post a replacement back to your address.
If an incorrect item has been sent out to you, a replacement will only be issued once the incorrect item has been received by us and is unopened and unused. We cannot issue a refund or replacement if the product has been opened.
As stated in our instruction manuals; charging our electronic cigarettes with chargers different from the ones provided with our Starter kits, will damage the life and performance of batteries. Warranty does not apply to batteries charged with Chargers different from Soulblu ones.