Warranty and Returns Policy

We strive to provide you with the best quality products, but it might not be in best conditions as expected by the time it’s delivered by our courier. If you have a faulty item which you have purchased from www.soulblu.com, email our team at support@soulblu.com providing an image of the product so we can help you out with a replacement. For all warranty replacement, enquire within 28 days of purchase of the product. Shipping will be at buyer’s expense. If you are having technical issues with this e-mail address you need JavaScript enabled to view it as it is being protected from spambots.

Most of our products come with a 28 day warranty unless otherwise stated on their product page. Customers should be aware that our cartomisers and rechargeable batteries are functional devices that may fail or degrade over a period of time. Please be aware that our items are personal use items and therefore once used they cannot be refunded or returned.

No warranty on consumable items including but not limited to Coil Heads, Clearomisers, Cartomisers, Concentrates and E-Liquids. Warranty is for manufacturer defects ONLY.

All products must be tested/inspected by Soulblu prior to replacement. Warranty is VOID with incorrect use. Including but limited to; incorrect charging including improper charger, corrosion, misuse and neglect of items. Upon inspection of the faulty product we will post a replacement back to your address.

If an incorrect item has been sent out to you, a replacement will only be issued once the incorrect item has been received by us and is unopened and unused. We cannot issue a refund or replacement if the product has been opened.

As stated in our instruction manuals; charging our electronic cigarettes with chargers different from the ones provided with our Starter kits, will damage the life and performance of batteries. Warranty does not apply to batteries charged with Chargers different from Soulblu ones.