Customer Service

Customer Service

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. All our orders are delivered by Australia Post Express service.

    Estimated delivery time assumes orders are placed before 12:00 noon (Melbourne time). Orders placed late on Friday or on Saturday will not be processed until Monday.

    SHIPPING SERVICES:  Australia Post - Express Service  |   2 business days

    • $ 10 flat rate for orders under $100
    • FREE Shipping for order Over $100

     

  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and be in the same condition as when it was received. Merchandise must be returned within 30 days of receipt of merchandise.


    RETURNING MERCHANDISE BY MAIL
    On the back of the Order copy received by email at the moment of purchase, please note the reason(s) for return. Ship it to 673 high St, Preston, VIC 3072 - Australia.

    OTHER ITEMS
    All tanks, coils, eliquids and other consumable items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued.

    Please allow 10 to 14 days for the processing of your return.

NEW PRODUCTS